Our priority is ensuring that you and your loved ones have a wonderful experience with our products and love your purchase!  While we don’t accept returns on our personal care products, we do have a 30-day Loved01 Guarantee. If there is an issue with the product that you received, please contact us at info@loved01.com within 30 days for a refund or merchandise credit.

We currently ship to addresses in the United States.  Orders usually process and ship within 1-2 business days.  Orders placed after 4PM ET on Friday will be processed the following Monday.

Domestic Shipping

Standard shipping is free on all orders over $35.00 (before tax).  We offer the following shipping options for U.S. deliveries:

International Shipping

We do not currently ship internationally but look forward to expanding our shipping options in the future!  Follow us on Instagram @loved01skin for updates on availability!

Returns & Exchanges

If you are dissatisfied with one of our Products, we will refund the amount paid for that Product in your order.  Please note that if you received a discount, then the amount we will refund will be the discounted price. Refund requests must be made directly to us at info@loved01.com within 30 days of the date of shipment by Loved01.  We are not liable for Products that you return to us that are damaged or lost in transit to Loved01, so we advise you to return your Product using a tracked delivery method when prompted by the Loved01 Customer Experience team.  Following Loved01’s receipt of your request (typically within five (5) business days), or, if applicable, promptly following return of your Product, Loved01 will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method used to make the original purchase. Notwithstanding the foregoing, Loved01 does not control when a specific credit card or Payment Method company processes a chargeback transaction.  You are responsible for contacting your Payment Method company if you have any questions about the status of the chargeback.

We will not provide a refund that is received by Loved01 more than 30 days after the date of the original shipment.  We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.  Finally, we do not provide a refund for returned Product requests that are abusive or unfairly taking advantage of our policy, including but not limited to, repeat refund requests on the same Product or repeat refund requests without the return of the applicable Product.

Customer Service

For assistance, please email us at info@loved01.com